⦁ In the event of cancellation by the Customer, the deposit fee or any other previous payments will not be refunded*. Cancellations made three weeks prior to the scheduled session may be eligible for a partial refund at the discretion of Christian Lombardo Photographs. ⦁ In the unlikely event that we must cancel the session due to unforeseen circumstances, an effort will be made to reschedule at a mutually agreeable time. If reschedule is not possible, we will provide a full refund of all money paid by the customer. ⦁ Force Major: Christian Lombardo Photographs is not liable for a failure to perform its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disasters), war, invasion, act of foreign enemies, hostilities (regardless of weather war is declared), civil war, rebellion, revolution, insurrection, military or usurped power, confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout, interruption or failure of electricity or telephone service. This means no refunds will be issued.* *You may qualify for a full or partial refund if you purchased the “Protection Plan” or if allowed by our Policies.

⦁ Customers may request rescheduling of their session at no additional charges (within 5 hours prior to the session) only if the "Protection Plan" was previously purchased. In case the “Protection Plan” wasn’t purchased, rescheduling is allowed with a fee until 10 hours before the session. Requests within 10 hours of the original booking time will be considered cancellations. ⦁ Force Major: Christian Lombardo Photographs is not liable for a failure to perform its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disasters), war, invasion, act of foreign enemies, hostilities (regardless of weather war is declared), civil war, rebellion, revolution, insurrection, military or usurped power, confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout, interruption or failure of electricity or telephone service. This means no refunds will be issued.* ⦁ Rescheduling due to bad weather conditions is allowed for a fee unless the "Protection Plan" was previously purchased (see "Protection Plan" Policy for full Terms & Conditions). *You may qualify for a full or partial refund if you purchased the “Protection Plan” or if allowed by our Policies.

⦁ No refunds will be provided for any of our products (Gift Cards included), regardless of the circumstances. This includes situations where the product may not meet your expectations, arrives broken, or any other issues arise. ⦁ Sessions cancellations made three weeks prior to the scheduled session may be eligible for a partial refund at the discretion of Christian Lombardo Photographs. ⦁ Force Major: Christian Lombardo Photographs is not liable for a failure to perform its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disasters), war, invasion, act of foreign enemies, hostilities (regardless of weather war is declared), civil war, rebellion, revolution, insurrection, military or usurped power, confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout, interruption or failure of electricity or telephone service. This means no refunds will be issued.* *You may qualify for a full or partial refund if you purchased the “Protection Plan” or if allowed by our Policies.

When the "Protection Plan" is added to your session, If you cancel your session within five hours of the scheduled time, we will refund the amount you paid (excluding the protection plan fee). The Protection Plan allows you to reschedule the session as many times as you want, within five hours of the original session, without incurring any additional charges. Please be advised that this service can only be added during the purchase of the package. It is not possible to add it later on. The current price is $35.

⦁ No returns are accepted and no refunds will be provided for any of our products (Gift Cards included), regardless of the circumstances. This includes situations where the product may not meet your expectations, arrives broken, or any other issues arise.

We take the security of your personal data very seriously. We adhere to strict privacy policies and take measures to ensure that your information is safe and secure. Our website is encrypted with SSL technology to protect any data transmitted through the online contact forms. Additionally, we only use your personal information for the purpose of providing our photography services and will never share or sell your data to third parties. If you have any concerns about the security of your personal data, please feel free to reach out directly. Your privacy and security are our top priorities.

We take the privacy and security of your personal data very seriously. We only store your personal data for as long as is necessary. This may include storing your contact information for future communication, tracking purchase history for business purposes. If you have any specific concerns or questions about the storage of your personal data, please don't hesitate to contact us. We are committed to protecting your privacy and will be happy to address any queries you may have.

Absolutely, we take the security and privacy of your gallery very seriously. We use industry-standard security measures to protect your photos, including encryption, secure data storage, and regular security audits. Additionally, we provide password protection and access control options for your gallery, allowing you to control who can view and download your photos. Rest assured that we are committed to maintaining the highest level of security for your precious memories.

Yes, you can decide whether you want to make your gallery public or keep it private. You will have the option to select your preference in the Contract that you will receive prior to your session. We understand the importance of privacy and respect our clients' wishes regarding their personal photos. We believe in giving our clients control over their images and ensuring that they feel comfortable with how their photographs are shared. Whether you choose to make your gallery public and share your beautiful images with the world, or keep it private for personal use only, we will work with you to make sure your preferences are respected and implemented.

Overview This Privacy Policy is designed to provide you with information regarding the practices we employ in collecting, utilizing, and sharing personal information that you provide through our forms, orders, or other means. By submitting your personal information through these channels, you acknowledge and agree to the terms outlined in this policy. Information We Collect ⦁ Personal Information Collection: Personal information, including your name, email address, phone number, and mailing address, may be collected when you submit forms or place orders. ⦁ Transactional Information: When you make purchases or engage in other transactions through our services, we may collect information related to these transactions. ⦁ Technical Information: We may collect information about your device and internet connection, including your IP address, browser type, and operating system. How We Use Your Information ⦁ To Provide Services: We use your personal information to process your requests, complete transactions, and communicate with you about our products and services. ⦁ To Improve Our Services: We may use your information to understand how our services are used, allowing us to improve and enhance our offerings. ⦁ Marketing Communications: With your consent, we may send you promotional materials and newsletters about our services and upcoming events. ⦁ Legal Compliance: We may use your information to comply with applicable laws and regulations, or to respond to legal requests. Sharing Your Information ⦁ Third-Party Service Providers: We may share information with third-party service providers who assist us in providing our services, such as payment processors and customer support. ⦁ Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities. ⦁ Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. Security We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission or storage system can be guaranteed to be 100% secure. Your Rights ⦁ Access and Update: You have the right to access and update your personal information at any time. ⦁ Opt-Out: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in those communications. ⦁ Data Deletion: You may request the deletion of your personal information, subject to certain legal obligations. Changes to this Privacy Policy We reserve the right to update this Privacy Policy at any time. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us. By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.

Overview By using this website, you agree to these terms and conditions. Please ensure you review them regularly to stay informed of any changes. Agreement to Terms By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, you may not use our website. Changes to Terms We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on the website. It is your responsibility to review these terms regularly. Continued use of the website after any changes constitutes acceptance of the new terms. Use of Website ⦁ You agree to use the website for lawful purposes only. You may not use the website in a manner that could damage, disable, or impair our services. ⦁ You agree not to attempt to gain unauthorized access to any part of the website or any related systems or networks. Intellectual Property Rights All content, including images, text, graphics, and logos, are the property of Christian Lombardo Photographs or its content suppliers and are protected by copyright and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content without express written permission. User-Generated Content By submitting content to the website, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, publish, and display such content. We reserve the right to remove or modify any user-generated content at our discretion. Privacy Policy Your use of the website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Limitation of Liability Christian Lombardo Photographs will not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the website. We do not guarantee that the website will be error-free or that access will be uninterrupted. Indemnification You agree to indemnify and hold harmless Christian Lombardo Photographs, its affiliates, and their respective officers, directors, agents, and employees from any claims, liabilities, damages, or expenses arising from your use of the website or violation of these terms. Termination We reserve the right to terminate your access to the website at our sole discretion, without notice, for any reason, including if you breach these terms. Governing Law These terms shall be governed by and construed in accordance with the laws of Ontario, Canada. Contact Information For any questions or concerns regarding these terms, please contact us.

🟢 Estimated Time: 1 week

Booking a session is easy and convenient. You can request a Free Quote and fill out the Form by providing some basic information. From there, once you receive the Price Quote, you can either accept, request changes or ignore it. If you decide to accept the Price Quote, an email will be sent for you to book a phone call in order to discuss about additional details and to reserve your date. If you have any questions or specific requests, feel free to reach out, and we will be more than happy to assist you in planning your photography session. Instead, you can also directly book one of our pre-made packages.

To book a session, the first step is to visit our Website or social media pages to view our Portfolio and familiarize yourself with our style. Once you have a clear idea of the type of session you are interested in, whether it's a family portrait, engagement shoot, or corporate headshots, you can reach out if you have any concerns or you can request a Free Quote or directly booking one of our pre-made packages. After securing a date, we will guide you through our booking process, including having a pre-session call and signing a contract. We are dedicated to making the booking process as seamless as possible.

When you request a price quote, it will be sent to your email. Review it carefully. If you are satisfied with the price quote, accept it. If you need alterations, contact us to request the necessary changes. Upon acceptance of the price quote we sent, we will automatically schedule your session for the date and time you provided in the quote application. Upon booking, you will receive an invoice for payment of a deposit fee or the full invoice amount.

Every event is unique and requires a different number of photographs to capture all the special moments. We offer the opportunity to not just purchase a pre-made package, but also to build your own package to suit your specific needs, whether it's a small intimate gathering or a large corporate event. We can work together to determine the ideal number of pictures to fully capture the essence of your event. We believe in quality over quantity, so you can be assured that every picture you purchase will be carefully selected and expertly edited to meet our high standards

Yes, you can change the location of your session at additional fee. We understand that plans can change, and we strive to be flexible for our clients while also ensuring the smooth operation of our services. Please reach out as soon as possible if you need to make changes to your session location

We understand that every individual has their unique style and personality. Before your session, it's recommended to think about poses that showcase your personality and express who you are. However, we will also provide guidance and inspiration to ensure that your poses result in beautiful and authentic photos. We believe in capturing genuine moments and emotions, so don't be afraid to relax and be yourself during the session. Whether you're looking for formal, candid, or artistic poses, we will work with you to create stunning photographs that reflect your individuality.

We strive to ensure each of our clients receives the highest quality images that reflect life's precious moments. To achieve this, we do not show or provide any pictures for review or selection during the session day or immediately afterward. Our professional photographers focus on capturing the best moments, while our post-session editing process ensures that the final photographs are perfect and meet your expectations. Once the editing is completed, you will receive your photos according to our specified delivery timeframe.

We want to ensure that your session day goes smoothly and that you feel comfortable and well-prepared. Here are a few items to consider bringing with you: - Any specific props or items that are meaningful to you and that you would like to incorporate into the photoshoot. - Any additional outfit changes or accessories, if your session includes multiple looks or styles. - Any makeup touch-up items if applicable. - Any snacks or drinks that you may need to keep your energy up during the session. - Any special items for children or pets, if they are part of the session. Remember, our goal is to capture authentic and natural moments, so feel free to bring anything that will help you feel relaxed, confident, and at ease during your session day. We want to make sure you have everything you need to create beautiful, memorable images.

When preparing for your photo session, we recommend wearing clothing that reflects your personal style and makes you feel comfortable and confident. Solid colors and neutral tones tend to photograph well and can help draw attention to your face and expressions. It's best to avoid clothing with busy patterns or large logos as they can be distracting in the final photos. Additionally, consider the location and vibe of the photo shoot when choosing your outfit. For outdoor sessions, think about layers and possibly bringing a change of clothes for different looks. Ultimately, the most important thing is that you feel good in what you're wearing, as this will come through in your photos.

No, unfortunately, RAW pictures will not be provided. We carefully curate and edit each image to ensure the highest quality and to reflect our unique style and vision. We take pride in delivering a polished and finished product to our clients, and as such, RAW files are not typically part of our final deliverables.

Our standard turnaround time for delivering edited photos is within 4-5 weeks after the photo session. However, we always strive to deliver your finished products as quickly as possible without compromising the quality. Please note that during peak seasons, such as weddings or holidays, the delivery timeline may be slightly longer due to the high volume of sessions. Rest assured, we prioritize quality and attention to detail in every aspect of our work to ensure that your memories are captured and preserved beautifully. If you have any specific timeline requests or urgent needs, we also offer express delivery at additional cost. Your satisfaction is our top priority.

We understand the excitement of seeing your pictures as soon as possible. If you requested to receive 5 SNEAK-PEEK pictures during the booking process, you will receive them within 48 hours after the session. This ensures that you get an early glimpse of the moments captured, giving you something special to look forward to while we finalize the rest of your pictures. We are committed to delivering high-quality images and providing timely previews to enhance your experience with us.

We strive to make the payment process as convenient and secure as possible for our clients. We currently accept payment exclusively via debit, credit cards, Apple Pay and Google Pay. You can use Visa, MasterCard, American Express and in some cases E-Transfers to pay for our photography services. You can also choose to pay by splitting the total cost into four interest-free payments using Afterpay. This flexible payment plan allows you to enjoy our stunning photography services without the immediate financial strain, making it easier to capture life's precious moments.

Yes, we're excited to offer flexible payment plans through Afterpay. This allows you to split the cost of your session into four interest-free payments, helping you to manage your budget while still capturing life's precious moments. Whether you're planning a family portrait, a wedding, or any other special occasion, our goal is to provide stunning images without financial stress.